Compliance is the most common reason chatbot and AI-agent projects stall. We deploy conversational AI with lawful basis, data minimisation, human oversight and transparency engineered in, so your legal and data-protection teams sign off rather than block.
A chatbot or AI agent that handles customer or employee conversations processes personal data and may fall under the EU AI Act. We address the four objections legal and DPO teams raise first.
"We don't know which GDPR lawful basis covers the conversation data." We define the lawful basis (Art. 6) and document it in your records of processing activities.
"The chatbot would send personal data to an AI provider outside the EU." We design the deployment with EU hosting and controlled international transfers.
"The AI Act obliges us to something and we don't know what." We classify the system by risk level and apply the transparency duties of Art. 50.
"If the AI decides on its own, we lose control and accountability." We build in human oversight and escalation paths for sensitive decisions.
We map each GDPR principle and AI Act obligation to a concrete design choice in your chatbot or AI agent, documented for your records of processing and conformity.
We determine the GDPR Art. 6 lawful basis, the information notice to the data subject and, where relevant, consent management within the conversational flow.
The chatbot collects only the data it needs, with retention and automatic-deletion policies aligned with the minimisation principle (GDPR Art. 5).
Escalation paths to a person and human review of sensitive decisions, in line with the AI Act's human-oversight requirements.
Users know they are interacting with an AI and how their data is handled, meeting the transparency duty of AI Act Art. 50.
An architecture with EU-hosted data and controlled international transfers to avoid non-compliant exposure.
We classify your use case by AI Act risk level and apply the relevant obligations, documented for your records.
The stakes, straight from the regulations that govern conversational AI.
€20M / 4%
Maximum GDPR fine (€20M or 4% of global annual turnover, whichever is higher)
Source: GDPR, Regulation (EU) 2016/679, Art. 83(5)
€35M / 7%
Maximum AI Act fine for prohibited practices (€35M or 7% of global turnover)
Source: EU AI Act, Regulation (EU) 2024/1689, Art. 99
Art. 50
Transparency duty: users must be informed they are interacting with an AI system
Source: EU AI Act, Regulation (EU) 2024/1689, Art. 50
Yes. The GDPR does not ban AI: it requires a lawful basis, data minimisation, an information notice to the data subject and security. We design the chatbot to meet each of those requirements and document it for your records of processing activities.
It depends on the use case. Most customer-service chatbots are limited-risk systems subject mainly to the transparency duty of Art. 50. We classify your system by risk level and apply the obligations that apply.
We design the architecture with EU hosting and data-processing agreements, controlling international transfers. This avoids the exposure that usually blocks these projects at the legal committee.
If the processing is large-scale or involves special categories, probably yes. We help you determine whether a DPIA is required and produce it together with your DPO.
We run a compliance review of the existing chatbot against the GDPR and the AI Act, identify the gaps and propose a remediation plan without rebuilding it from scratch.
Book a compliance review: we assess your use case against the GDPR and the AI Act and outline a deployment your legal and data-protection teams can sign off.
Request a compliance reviewNo commitment — a clear read on your compliance obligations.